How do I return an item?

Returns
If you receive an item different than what was described, or that is clearly in worse condition than indicated, you must contact us at info@getpreparedstuff.com or call 801-999-0709 directly to report the defect or damage within 14 days of receiving the shipment. We should be able to reach an amicable agreement with one another. If necessary, you can return your item to the seller for a refund. Please note that items purchased need to be returned directly to:

Get Prepared Stuff
368 N 400 E
Lindon UT 84042

To be eligible for a refund, you must return your item in the same condition you received it, and the return must be postmarked within 30 days of shipment. Within the 14 day period you must notify us in writing or email of your return. When writing or emailing to arrange for its return, please be as descriptive as possible regarding the problem with the merchandise.

Shipping and handling charges for returning items are borne by the buyer. Note that refusing a shipment depending on the carrier still incurs shipping charges both to and from your address which are not refundable. To ensure the safe return of the merchandise, items valued at over $75 must be returned to the seller with a traceable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service.

Sending the return via a trackable shipping method protects you in the event we don't receive your returned item.

GetPreparedStuff.com strives to maintain a marketplace that is fair to both buyers and sellers. If you do not use a traceable method to return your item to us it will be difficult to refund in the case of loss.

Note that Delivery Confirmation through the U.S. Postal Service does not include a signature service by default and must be added as an option. You can request signature confirmation and insurance for USPS shipments.

Refunds
Get Prepared Stuff can create full or partial refunds for buyers, which may include original shipping costs if the item was damaged upon delivery however, a refund of shipping costs for items returned for other reasons is not policy.

When you purchase an item via GetPreparedStuff.com, we charge your credit card the day your item ships.

Get Prepared Stuff may issue full or partial refunds for an order. If a new item is returned opened, or an item is returned as unwanted (i.e., not defective), we may deduct a reasonable restocking fee from your refund.

Refunds are typically processed within one week but can take 30 days or longer depending on the circumstances surrounding the refund to be cleared up. If a credit card was used via Paypal or Google checkout the funds will be deposited back in your respective accounts.
Note: Coupon codes or other special offers cannot be used in conjunction with the special prices shown on this page or any discounted Christmas priced item.